Help Center

How can we help?

Quick answers, step-by-step guides, and troubleshooting for everything in KoalaFul.

Quick answers

How do I export a design?

Click Export in the top-right of the editor and choose PNG, JPG, PDF, or SVG. Multi-page exports are supported. All exports are watermark-free on every plan.

Why won't my font work in an export?

Every font in the KoalaFul library is licensed for export across all formats. If you uploaded a custom font and it isn't exporting correctly, check that the file is a TTF or OTF — WOFF/WOFF2 files don't embed correctly in some export pipelines.

Can I collaborate in real time?

Yes. Share a design with anyone in your team folder and you'll both see edits as they happen. Comments and version history are included.

How do I cancel my Pro API subscription?

Go to dash.koalaful.io, click your account avatar, then Billing → Cancel subscription. You'll keep API access until the end of your current billing period.

What happens to my designs if I stop using KoalaFul?

Your designs stay accessible. The free plan never expires, so you can always come back. If you want to export everything as a backup, use the bulk export tool in your account settings.

Is there a desktop app?

Not yet. KoalaFul is browser-based and works on Chrome, Safari, Firefox, and Edge. A desktop wrapper is on the roadmap.

I think I've found a bug. What do I do?

Email support@koalaful.io with a screenshot or screen recording. Bug reports get a real reply, usually within 24 hours.

Still stuck?

Email us. A real person reads every message.

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